FAQ
1. What are your delivery options?
We offer FREE Standard and PAID Express delivery.
2. How long does delivery take?
- Standard Delivery: 7-10 business days
- Express Delivery: 3-5 business days
- Larger orders: May take additional time depending on the volume of the order.
3. Do you ship internationally?
Yes, we do!
4. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number to monitor your delivery status.
5. What is your return policy?
You can consult our Return And Refund Policy here: https://carulma.com/policies/refund-policy
6. Can I change or cancel my order?
Due to our fast fulfillment process, order cancellations are not possible once placed. Please double-check your order before confirming.
7. What happens if I receive the wrong item or a damaged product?
If you receive the wrong item or a damaged product, please contact our customer support team within 48 hours of delivery with a clear photo and video of the issue. We will resolve it as quickly as possible.
8. What if my package is lost or delayed?
If your package is delayed, please check the tracking information. If it has been significantly delayed or lost, contact our support team, and we will assist you in resolving the issue.
9. What should I do if I entered the wrong shipping address?
If you notice an incorrect shipping address, please contact us immediately. While we will do our best to update it, we cannot guarantee changes once the order has been processed.
10. Are your products suitable for all skin types?
Most of our formulations are designed to be gentle and effective for all skin types, including sensitive skin. If you have concerns, check the product description for recommendations or contact us for advice.
11. Are your products Ecocert and COSMOS Certified?
Yes! Our products are Ecocert and COSMOS certified, ensuring they meet strict quality and sustainability standards.
12. Can I use your products if I have allergies or specific skin conditions?
While most of our products are made with gentle, natural ingredients, we recommend checking the ingredient list and consulting a dermatologist if you have allergies or specific skin conditions.
13. Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive offers, discounts, and early access to new product launches.
14. How do I apply a discount code?
You can enter your discount code at checkout.
15. How can I contact customer support?
Email us at support@carulma.com or visit our Contact Us page for any other questions. We aim to respond within 28-48 hours on business days.